Cookie Policy
1. Introduction
This Cookie Policy explains how DmCalls ("we", "us", or "our") uses cookies and similar tracking technologies when you interact with our website and services, including:
- Customer Support Services: Phone, Email, Chat, Text, Social Media, and Omnichannel Support
- Business Solutions: E-commerce Support, Customer Surveys, Market Research
- Administrative Services: Remote Assistant, Data Entry, Data Enrichment, HR Support
- Operational Services: Document Management, Appointment Planning, Lead Generation
By using our website (crperhour.com), you consent to our use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your user experience.
3. How We Use Cookies
We use cookies for:
- Essential Operations: Enabling core functionality of our service portals
- Service Customization: Remembering your preferred support channel (phone/email/chat/etc.)
- Performance Analytics: Tracking usage of our support solutions
- Marketing: Promoting relevant services (e.g., HR Support to HR managers)
- Third-Party Integrations: For services like e-commerce platform connections
4. Types of Cookies We Use
🛡 Essential Cookies
Purpose: Required for basic website operations and service access
Examples:
- Session maintenance for client portals
- Authentication tokens for support agents
- Load-balancing cookies for high-volume services
⚙️ Preference Cookies
Purpose: Remember your service selections and settings
Examples:
- Preferred contact channel (phone/email/chat)
- Language selection for multilingual support
- Chat history retention settings
📊 Performance Cookies
Purpose: Analyze service usage and improve operations
Examples:
- Google Analytics for call volume tracking
- Heatmaps for support page optimization
- Service usage duration metrics
📢 Marketing Cookies
Purpose: Promote relevant services based on needs
Examples:
- LinkedIn Ads for HR support services
- Facebook Pixel for social media support campaigns
- Google Ads for lead generation services
🤝 Third-Party Cookies
Purpose: Enable integrations with partner systems
Examples:
- CRM platform cookies (Salesforce, Zendesk)
- Payment processors for e-commerce support
- Survey tools for market research services
5. Service-Specific Cookie Usage
Our specialized services may use additional cookies:
- Omnichannel Support: Tracks user journey across channels
- Market Research: Stores survey response data
- Data Enrichment: Remembers data processing preferences
- E-commerce Support: Cart functionality cookies
- Document Management: File upload session cookies
6. Managing Cookies
You can control cookies through:
- Browser settings (block/delete cookies)
- Our cookie consent banner
- Third-party opt-out tools (for analytics/marketing)
Note: Disabling cookies may affect functionality of:
- Live chat support systems
- Service comparison tools
- Client portal access
7. Policy Updates
We may update this policy as we add new services like:
- Emerging communication channels
- Advanced data processing features
- New integration capabilities
8. Contact Us
For cookie-related inquiries regarding our services:
- Email:Sjoerd@DMcalls.com
- Phone: +31631323928